Returns & Exchange

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not entirely pleased with a product, we are here to help with our straightforward exchanges and returns process.

Results or Money Back Guarantee

We are proud to offer a "Results or Money Back Guarantee" on all of our products. If you do not achieve the results you were expecting from our product within 30 days, we are happy to offer you a full refund or exchange.

How to Initiate a Return or Exchange

  1. Contact Us: Reach out to our customer service team via email at customerservice@krepubliq.com within 30 days of receiving your order to initiate a return or exchange. Please provide your order number and the reason for the return or exchange.

  2. Return Authorisation: Our team will provide you with a Return Merchandise Authorisation (RMA) number and instructions on how to return your product.

  3. Prepare Your Package: Pack the item securely, including all original packaging and materials (if applicable). Clearly mark the RMA number on the outside of your package.

  4. Send It Back: Ship the package to the address provided by our customer service team. We recommend using a trackable shipping method as we cannot be responsible for lost or missing packages.

Conditions for Returns and Exchanges

  • Time Frame: Returns or exchanges must be initiated within 30 days from the delivery date.
  • Condition: Items must be returned in their original condition, only a reasonable amount used, and with all original packaging and accessories.
  • Proof of Purchase: A valid receipt or order number is required for all returns and exchanges.
  • Refunds: Refunds will be processed in the original form of payment. Please allow 5-10 business days for the refund to be issued after the returned item has been received and inspected.
  • Exchanges: Subject to availability. If the replacement item is of lesser value, the difference will be refunded to the original form of payment.

Non-Returnable Items

Please note that certain items may be exempt from returns or exchanges unless defective or not as described. This includes empty product or change of mind. 

Questions?

If you have any questions or need further assistance regarding our exchanges and returns policy, please contact our customer service team. We are dedicated to ensuring your satisfaction and are here to help with any concerns you may have.

FREQUENTLY ASKED QUESTIONS

Need some help?

Do you ship internationally?

Yes, we have shipping all over the world and keep this at minimum cost or free for customers. Shipping to the UK will take between 6-10 working days once processed, for other locations the shipping times will be noted at checkout. We can promise it's worth the wait!

How long will it take to get my order?

Our standard delivery timeline is 2 to 8 days after your order has been processed. Please note that orders are processed during business hours from Monday to Friday, excluding public holidays. 

Metropolitan Sydney, Brisbane and Melbourne - usually 2-3 working days

NT, WA, NZ - usually within 7 working days

UK - usually 6-10 working days

Other International - please be advised at checkout

Processing Time: Orders are typically processed and dispatched within 1-3 days of receipt. Express orders are processed the same day if made before 12pm. Processing time is required for a review of your order, address verification, and the preparation of your items for shipping.

Tracking details will be provided in your confirmation email. Please note due to huge demand in times of sell-out we offer a pre-order service which extends shipping times. The dates of pre-order shipping will be clear on the website if this is the case. Additionally, if you purchase an item only available for pre-order within your order all items will be sent together in one shipment. 

How can I contact you?

You can contact us through our contact page! Or email your phone number to customerservice@krepubliq.com and one of our friendly team will give you a buzz.

Do you have a full ingredients list?

Yes the ingredients for individual products are listed on the individual product pages as follows:-

Finishing Glaze.Ingredient List:Aqua (Water), Glycerin, Helianthus Annuus Seed Oil (Sunflower Oil), Butyrospermum Parkii Butter (Shea Butter), Cetearyl Alcohol, Caprylic/Capric Triglyceride, Prunus Amygdalus Dulcis Oil (Almond Sweet Oil), Tocopherol (Natural Vitamin E), Macadamia Integrifolia Seed Oil (Macadamia Oil), Phenoxyethanol, Ceteareth-20, Stearic Acid, Caprylyl Glycol, Carbomer, Dimethicone, Sodium Hydroxide.

Essence + Toner

.Ingredient List:Aqua (Water), Propylene Glycol, Niacinamide (Vitamin B3), Pan-thenol (Vitamin B5), Glycerine, Hyaluronic Acid, Aloe Barbaden-sis Leaf Juice (Aloe Vera Juice), Marine Collagen, Cucumis Sativus fruit extract (Cucumber), Carbomer, Triethanolamine, Tocopherol (Natural Vitamin E), Diethanolamine, Phenoxyethanol, Ethylhexylglycerin, Menthyl Lactate, Disodium EDTA.

Hydrating Serum

.Ingredient List:Aqua (Water), Niacinamide (Vitamin B3), Bakuchiol Oil, Glycerin, Acacia Senegal Gum, Xanthan Gum, Caprylyl/Capryl Glucoside, Cananga Odorata Flower Oil, Phenoxyethanol, Ethylhexylglycerin.

Are you cruelty free?

Of course we are! We use a high quality boutique skincare developer based in Melbourne Australia that is cruelty-free. Thank you for caring about our furry friends too!

Why do you keep selling out?

The Glass Skincare trend that started in Korea and became a huge sensation in after K-pops rise to stardom in the UK. Over 2 billion people have been looking for Glass Skin solutions and when word got out about our dedicated, fast, easy solution we found the demand outstripped our supply! But we are working on that side of the business to catchup and it shouldn't be so hard to get hold of K-republiq Glass Skin going forward. We apologise for the delays!

Why can I only order one per household?

K-republiq Glass Skin has become so popular it is getting difficult to keep up with demand. Some users who have experienced the effects of Glass Skin have started stock-piling it like its toilet paper in a pandemic. We have succeeded mainly through word of mouth advertising so we want more new users to get the opportunity to try Glass Skin. Plus for existing customers its only fair that we don't sell out on them again now they have found skincare they really love and that really works!