Privacy Policy

PRIVACY & SECURITY

K Republiq Pty Ltd ACN 140 675 823 (K Republiq Glass Skinis committed to protecting your personal information. This Privacy Policy sets out the details relating to your data relationship with K Republiq Glass Skin, and applies to all services and interactions with K Republiq Glass Skin and other related social media sites and pages.

This Privacy Policy applies to products and services offered by us, and by using our services you agree and consent to the collection, use and disclosure of your information in connection with providing you our services.

What we collect and how we collect it

The personal information we collect about you depends on the dealings you have with K Republiq Glass Skin. Personal Information includes information about an individual who is reasonably identifiable. You generally have the option of interacting with us anonymously or using a pseudonym, however in some instances this may prevent us from being able to provide you with products and services, for an example where you place an order for products online.

The types of personal information we collect and use information depending on your interaction and transactions with us, including:

What Information do we collect?

  • contact name and details;
  • payment and transaction information including type, bank and credit card details etc;
  • delivery address or collection details;
  • your location details through your smart phone or device;
  • certain departments may request sensitive information such as skin type in cosmetics or size details in intimate apparel, in order to provide you with products or services;
  • transaction, product, services and activity details of purchases, preferences and interactions. 

How do we collect information?

When may collect your personal information when you:

  • use or visit K Republiq Glass Skin’s online store, related websites, social media platforms or Apps;
  • make a purchase or place an order;
  • setup a K Republiq Glass Skin account;
  • enter a competition or complete a survey;
  • send us an enquiry or provide us with feedback;
  • participate in a promotion, competition, or survey;
  • join a mailing list;
  • post a review, rating or comment on our website or social media page.

Use of Cookies

Information is automatically collected through your use of the K Republiq Glass Skin sites, Affiliates’ websites and Apps, electronic communications, through cookies. Cookies are small text files that websites or Apps may place on your computer or device. Generally, cookies are used to recognise repeat Customer of websites and remember user preferences. We may collect this information both anonymously and in relation to user accounts. Cookies are also used to allow the website to gain statistical information about your usage behaviour and aggregate data to allow K Republiq Glass Skin to customise a user's experience on their websites. The information is used and disclosed by K Republiq Glass Skin for purposes including statistical analysis and to assist us improving the functionality and usability of the website and related Apps. You can switch off cookies by adjusting the settings on your web browser.

Why we collect personal information

We collect your personal information to provide, administer, improve and personalise our products and services, and to support our business functions, including:

  • to provide you with products and services; 
  • to improve our service operations to enhance your customer experience;
  • to manage and work with our service providers to fulfil your request for products and services such as processing transactions and payments, delivering products and services, providing refunds and discounts;
  • to register and service your account, including any online account with the Site and keeping your information up‐to‐date, and verifying your identity;
  • promoting and communicating K Republiq Glass Skin products and services through direct marketing, events and competitions, public relations and social media. We may also make use of third parties who use cookies to serve ads to you based on your past visits and use of our website. This allows us to notify you of products or offers which we think might be of interest to you;
  • to communicate with you and perform research and statistical analysis, such as customer satisfaction and product and service improvement purposes, tailor products and promotional offers to you, usage behaviour and user experience for online and digital platforms to improve functionality and usability. This may include matching information we collect against other information held by third parties, partners and sellers that you have consented to share your information with (We may also use and disclose de-identified data for these purposes);
  • to respond to your query, feedback or concerns;
  • responding to and interacting with regulatory bodies and relevant government agencies;
  • general planning and administration, and as other required or permitted by law. We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are required or authorised by or under law, and for which you have provided consent.

Digital marketing, advertising and opting out

By providing your address, email address and contact number to K Republiq Glass Skin or its related parties and partners, you consent to K Republiq Glass Skin contacting you. We may send this information in a variety of ways, including by mail, email, social media, SMS, MMS, telephone. You may prefer to provide to us your personal email address or mobile number rather than, for example, an email address accessible by your work colleagues. If we send you direct marketing or send you electronic marketing messages based on your consent or as otherwise permitted by applicable law, you may, at any time, withdraw your consent or opt-out by:

  • Contacting our Customer Service team here: (info@krepubliq.com) or
  • Using the unsubscribe facility that we include in our electronic messages (eg email, SMS or MMS) to opt out of receiving those messages.

Sharing your personal information

K Republiq Glass Skin works with a number of suppliers that provide us with services to fulfil your request or carry out specific functions on our behalf, including: 

*Contracted or approved third party service providers or contractors to provide you with products or services requested by you or may be of interest to you, to process your payment, to communicate offers and promotions to you, and for product development and product, service and market research. An example of an approved third party service provider is but not limited to is Shopify, their Privacy Statement can be located at https://www.shopify.com/au/legal/privacy. 

*Our loyalty program partners, suppliers and service providers. 

*Approved technology services including application and systems, cloud computing facilities, development and technical support, processing, storing, hosting, research and to analyse data. 

*Business advisors, including lawyers, accountants, insurance, recruitment advisors and agencies, auditors or other professional service providers to the extent reasonably required. 

*Regulatory, investigative or government bodies to comply with applicable laws or respond to valid legal process such as a search warrant, a court order or a subpoena and fraud management.

Some of our trusted service providers such as technology or data storage providers may be located outside of Australia including Japan, Singapore, India, Hong Kong, the Philippines, the United States of America and other countries or jurisdictions depending on the nature of the services those recipients provide to K Republiq Pty Ltd.

Protection of personal information

Personal information we hold will be in electronic form with our trusted service provider. Any trusted service provider must observe and meet our information security requirements to minimise the risk of unauthorised access to, and loss, misuse or unapproved alteration of, personal information.

In addition we have a number of security controls in place and use a range of resources, process and technology controls to protect your personal information. While we endeavour to protect the personal information of Customer of our website, we cannot guarantee the security of information you disclose online. You disclose that information at your own risk. You should be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. You can also help protect your personal information by keeping your K Republiq Glass Skin account details confidential, access is limited and we encourage you to use a unique and strong password, limit access to your computer and log out after use. If you become aware of unauthorised access, please contact the K Republiq Glass Skin Customer Service team as soon as practicable using these details info@krepubliq.com 

Third party sites

We may display advertisements from third parties and other content that links to third-party websites. Links to third party sites that are not operated or controlled by K Republiq Glass Skin are provided for your convenience. If you click on a third-party advertisement or link, you are leaving K Republiq Glass Skin and any personal information you provide will not be covered by this Policy. K Republiq Glass Skin is not responsible for the privacy or security practices of those sites. Third party websites should have their own privacy and security policies, which we encourage you to read before supplying any personal information to them.

Access and Corrections

Access 

If you would access to personal information we hold about you, please contact the K Republiq Glass Skin Customer Service team (info@krepubliq.com). When making an access request, please provide as much detail as you can about the particular information you seek, in order to help us retrieve the information. We may ask you to verify your identity before proceeding with any request you make, this includes providing us satisfactory proof of identity as determined by us. 

Corrections 

If you ask K Republiq Glass Skin to correct personal information that we hold about you, or if we are satisfied that the personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading. If we correct personal information about you, and we have previously disclosed that information to another agency or organisation that is subject to the Privacy Act, you may ask us to notify that other entity. If so, we will take reasonable steps to do so, unless this would be impracticable or unlawful. You should ensure that all personal information submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the products and services you have requested. A record of the changes made to your personal information may be noted in your account or filing. 

Complaints or Questions 

If you would like further information about how we manage your personal information, or if you have any queries relating to our Privacy Policy, or wish to lodge a complaint in relation to an alleged breach of the Privacy Act, please contact the K Republiq Glass Skin Customer Service team using the following contact details: info@krepubliq.com 

We may ask you to submit your complaint in writing. We may discuss and share your complaint with our staff and our service providers and others as required and appropriate.

All complaints received by the Customer Service Team will be dealt with in a timely manner considering all the circumstances of the complaint. In most cases, we expect that complaints will be investigated and a response generally provided within 30 days of receipt of the complaint. 

Updates to this Policy

K Republiq Glass Skin may amend this Privacy Policy from time to time without notice. You should check this page regularly to take notice of any changes. The current version will be posted on our website and a copy may be obtained by contacting our Customer Service team.

General 

This Privacy Policy and your use of K Republiq Glass Skin services including the website is governed in all respects by the laws of New South Wales, Australia and you agree to submit to the exclusive jurisdiction of the courts of Australia. 

For information about privacy generally, you may visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au

FREQUENTLY ASKED QUESTIONS

Need some help?

Do you ship internationally?

Yes, we have shipping all over the world and keep this at minimum cost or free for customers. Shipping to the UK will take between 6-10 working days once processed, for other locations the shipping times will be noted at checkout. We can promise it's worth the wait!

How long will it take to get my order?

Our standard delivery timeline is 2 to 8 days after your order has been processed. Please note that orders are processed during business hours from Monday to Friday, excluding public holidays. 

Metropolitan Sydney, Brisbane and Melbourne - usually 2-3 working days

NT, WA, NZ - usually within 7 working days

UK - usually 6-10 working days

Other International - please be advised at checkout

Processing Time: Orders are typically processed and dispatched within 1-3 days of receipt. Express orders are processed the same day if made before 12pm. Processing time is required for a review of your order, address verification, and the preparation of your items for shipping.

Tracking details will be provided in your confirmation email. Please note due to huge demand in times of sell-out we offer a pre-order service which extends shipping times. The dates of pre-order shipping will be clear on the website if this is the case. Additionally, if you purchase an item only available for pre-order within your order all items will be sent together in one shipment. 

How can I contact you?

You can contact us through our contact page! Or email your phone number to customerservice@krepubliq.com and one of our friendly team will give you a buzz.

Do you have a full ingredients list?

Yes the ingredients for individual products are listed on the individual product pages as follows:-

Finishing Glaze.Ingredient List:Aqua (Water), Glycerin, Helianthus Annuus Seed Oil (Sunflower Oil), Butyrospermum Parkii Butter (Shea Butter), Cetearyl Alcohol, Caprylic/Capric Triglyceride, Prunus Amygdalus Dulcis Oil (Almond Sweet Oil), Tocopherol (Natural Vitamin E), Macadamia Integrifolia Seed Oil (Macadamia Oil), Phenoxyethanol, Ceteareth-20, Stearic Acid, Caprylyl Glycol, Carbomer, Dimethicone, Sodium Hydroxide.

Essence + Toner

.Ingredient List:Aqua (Water), Propylene Glycol, Niacinamide (Vitamin B3), Pan-thenol (Vitamin B5), Glycerine, Hyaluronic Acid, Aloe Barbaden-sis Leaf Juice (Aloe Vera Juice), Marine Collagen, Cucumis Sativus fruit extract (Cucumber), Carbomer, Triethanolamine, Tocopherol (Natural Vitamin E), Diethanolamine, Phenoxyethanol, Ethylhexylglycerin, Menthyl Lactate, Disodium EDTA.

Hydrating Serum

.Ingredient List:Aqua (Water), Niacinamide (Vitamin B3), Bakuchiol Oil, Glycerin, Acacia Senegal Gum, Xanthan Gum, Caprylyl/Capryl Glucoside, Cananga Odorata Flower Oil, Phenoxyethanol, Ethylhexylglycerin.

Are you cruelty free?

Of course we are! We use a high quality boutique skincare developer based in Melbourne Australia that is cruelty-free. Thank you for caring about our furry friends too!

Why do you keep selling out?

The Glass Skincare trend that started in Korea and became a huge sensation in after K-pops rise to stardom in the UK. Over 2 billion people have been looking for Glass Skin solutions and when word got out about our dedicated, fast, easy solution we found the demand outstripped our supply! But we are working on that side of the business to catchup and it shouldn't be so hard to get hold of K-republiq Glass Skin going forward. We apologise for the delays!

Why can I only order one per household?

K-republiq Glass Skin has become so popular it is getting difficult to keep up with demand. Some users who have experienced the effects of Glass Skin have started stock-piling it like its toilet paper in a pandemic. We have succeeded mainly through word of mouth advertising so we want more new users to get the opportunity to try Glass Skin. Plus for existing customers its only fair that we don't sell out on them again now they have found skincare they really love and that really works!