Shipping & Delivery

We are committed to delivering your order with speed and precision. We understand that getting your items quickly is important to you, so we make every effort to process your order as fast as possible. Hereโ€™s everything you need to know about our shipping and delivery policies.

US orders

Orders ship from Australia and we cover all US import duties and taxes on your behalf โ€” you won't be asked to pay anything to the carrier on delivery. Shipping options and delivery times are shown at checkout.

Change of Address

If you identify an error in your shipping address, please contact us immediately at customerservice@krepubliq.com. We will make every effort to accommodate amendments during our business hours (Monday to Friday); however, we cannot guarantee that changes can be made, as orders may be processed and dispatched promptly upon placement. Requests submitted outside of business hours, including weekends, cannot be actioned by our customer service team. In such cases, once a tracking number has been issued, we recommend contacting the courier directly to request a redirection of your parcel.

Shipping Rates

We offer straightforward and affordable shipping options for all orders:

  • Australia Standard Shipping: A flat rate of $9.99 applies to all orders.
  • Australia Express Shipping: $14.99.
  • Free Shipping: At checkout you can choose free standard shipping as your bonus, or swap it for a mystery Glass Skin gift.
  • International Shipping: Rates are calculated and shown at checkout.
  • USA: All duties and taxes are included in your price. There is nothing extra to pay on delivery.

The shipping cost will be automatically calculated and displayed at checkout, so youโ€™ll know exactly what to expect before you finalise your purchase.

Processing Time

Orders are processed Monday to Friday, excluding public holidays, and are dispatched within 4 business days of receipt. Express orders are dispatched within 24 hours, and Priority Dispatch orders are dispatched within 1โ€“2 business days. Processing time allows for a review of your order, address verification, and the preparation of your items for shipping.

If your order includes an item only available for pre-order, all items will be sent together in one shipment once the pre-order item is available.

Delivery Timeline

Estimated delivery times once your order has been dispatched:

  • Metropolitan Sydney, Brisbane and Melbourne: usually 2โ€“3 business days
  • Rest of Australia: usually 2โ€“8 business days
  • NT, WA and New Zealand: usually within 7 business days
  • United Kingdom: usually 6โ€“10 business days
  • USA and Canada: usually 7โ€“12 business days, depending on your location
  • Other international: estimated at checkout

How We Ship

We use a variety of shipping carriers to deliver your order as efficiently as possible. The choice of carrier is based on the size, weight and destination of your order.

Tracking Your Order

Once your order has shipped, we will send you a confirmation email that includes a tracking number and a link to the carrierโ€™s website where you can monitor the progress of your delivery.

Delivery Instructions

If you have specific delivery instructions or require assistance, please include these details in your order notes or contact our customer service team directly. We are here to help ensure your order arrives as expected.

Questions?

If you have any questions or concerns about your order, shipping rates or delivery times, please donโ€™t hesitate to contact us. Our customer service team is dedicated to ensuring your shopping experience is seamless and satisfactory.

Thank you for choosing K Republiq. We look forward to serving you!

FREQUENTLY ASKED QUESTIONS

Need some help?

How do I use my K Republiq items to achieve the best result?

Every product page has a "How to use" section, and our full step-by-step
routines are in the How-To Guide (https://krepubliq.com/pages/how-to-guide).

As a rule: cleanse, apply your treatment serum, then finish with Glass Skin
Finishing Glaze. Retinaldehyde products (Pigmentation Forte, Deep Wrinkle,
Blemish Serum) are for night use only โ€“ start with 2โ€“3 nights a week and build
up.

Can I use K Republiq if I have a NUT allergy?

Someof our products contain nut-derived oils, so please check before you buy:

Contain almond oil and macadamia oil: Glass Skin Finishing Glaze, Steel Skin
Shield & Hydrate

Contain almond oil: Pigmentation Forte Serum, Deep Wrinkle Serum, Blemish
Serum, Steel Skin Power Serum

Nut-free: Glass Skin Glazing Essence, Glass Skin Glaze Serum, Magic Balm, Magic
Bronze, Hydrating Cleanser, Eye Serum Stick, Glass Lips, Salmyn Daily Serum,
Salmyn Eye Cream, Salmyn Micro-infusion

Any kit or bundle that includes the Finishing Glaze, Shield & Hydrate or one of
the serums above will also contain nut oils.

Salmyn PDRN products (Micro-infusion, Daily Serum, Eye Cream and related bundles) contain PDRN derived from salmon, and trace fish proteins may be present. Please avoid these if you have a fish or seafood allergy.

Magic Balm and Magic Bronze contain coconut oil and cocoa butter. The Finishing
Glaze, Shield & Hydrate, Eye Serum Stick and Salmyn Eye Cream contain shea
butter. These aren't tree nuts, but if you're sensitive to them please take
that into account.

Full ingredient lists are on every product page under "Ingredients". If
you're unsure, patch test on a small area first or check with your doctor
before use.

What is your money-back guarantee?

All products are covered by our 30-day Results or Money Back Guarantee โ€“ if you're
not seeing results, email customerservice@krepubliq.com within 30 days of delivery for a full refund or exchange.

Pigmentation and Deep Wrinkle
treatments are covered for 90 days on your first order, because those actives
take longer to show their full effect. Free gifts are yours to keep. Full terms
are on our Returns & Exchange page
(https://krepubliq.com/pages/returns-exchange).

Do you ship internationally?

Yes, we ship worldwide. UK orders typically arrive in 6โ€“10 business days once
dispatched. US and Canada orders take 7โ€“12 business days, and for the USA all
duties and taxes are included in your price โ€“ there's nothing extra to pay on
delivery. Shipping costs and times for other countries are shown at checkout.

How long will it take to get my order?

Our standard delivery timeline is 2 to 8 days after your order has been processed. Please note that orders are processed during business hours from Monday to Friday, excluding public holidays.ย 

UK - usuallyย 6-10 working days

Other International - please be advised at checkout

Processing Time:ย Orders are typically processed and dispatched within 1-3 days of receipt. Express orders are processedย the same day if made before 12pm.ย Processing time is required for a review of your order, address verification, and the preparation of your items for shipping.

Tracking details will be provided in your confirmation email. Please note due to huge demand in times of sell-out we offer a pre-order service which extends shipping times. The dates of pre-order shipping will be clear on the website if this is the case. Additionally, if you purchase an item only available for pre-order within your order all items will be sent together in one shipment.ย 

How much is shipping?

Australian standard shipping is a flat $9.99, or $14.99 for Express. At checkout you can
choose free standard shipping as your bonus, or swap it for a mystery Glass
Skin gift. International rates are shown at checkout.

How can I contact you?

Email customerservice@krepubliq.com or use our contact page (https://krepubliq.com/pages/contact). We aim to reply within 24โ€“48 hours.

Do you have a full ingredients list?

Yes. Every product page has an "Ingredients" section listing both the
active ingredients and the full INCI list, and you can see the whole range
together on our Ingredients List page
(https://krepubliq.com/pages/ingredients-list).

Are you cruelty free and vegan?

All K Republiq products are cruelty-free and we don't sell in any market that
requires animal testing. Our Glass Skin range is vegan, with the exception of
Magic Bronze (contains beeswax). Salmyn PDRN products contain salmon-derived
PDRN and collagen and are not vegan.

Where are your products made?

All K Republiq skincare formulas โ€“ Glass Skin, Pigmentation Forte, Deep Wrinkle,
Blemish Serum, Magic Balm, Salmyn PDRN Daily Serum and Eye Cream, and our other
treatments โ€“ are developed and made in small batches by our boutique
manufacturer on the Gold Coast, Queensland. A few complementary items are sourced from specialist overseas partners: the Hydrating Cleanser, Glass Lips,
Eye Serum Stick, and the Salmyn Micro-infusion device and cooling mask. Country
of origin is shown on each product page.